You may return unused items within 30 days of delivery for a refund or exchange.
Conditions
- The item must be unused, complete and in its original packaging.
- Include the packing slip or your order number so we can match the return.
- Items damaged on arrival are replaced or refunded in full, including return postage.
How to start a return
Email [email protected] with your order number, the item and the reason. We reply with a return address and instructions within one business day. Please do not send items back before contacting us.
Refunds
Refunds are issued to the original payment method within 5 business days of the returned item arriving and passing inspection. Your bank may take a further 3-5 business days to post it.
Exchanges
If you want a different size or colour, tell us in the same email. Exchanges are subject to stock; if the replacement is unavailable we refund instead.
Non-returnable items
For hygiene reasons, opened sensory and squishy products cannot be returned unless they are faulty. Items returned after 30 days, or in a used condition, may be refused or refunded in part.
Warranty
Most products carry a 12-month supplier warranty against manufacturing defects. Send your order number and a short description or photo of the fault.